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Data privacy is important to Valera Screens. We believe you should always know how information about you is collected, used, and disclosed by our company when you use our services, or otherwise interact with us.
We respect the privacy rights of our users and recognize the importance of protecting information collected about you.
Valera Screens provides tools to control your personal data, including the ability to consent or withdraw consent for its collection and use.
This Privacy Policy applies to Valera Screens sites, apps, communications, and services (“Services”).
This Privacy Policy applies to your use of our Services. We may revise this Privacy Policy from time to time, and will post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you.
When you create an Account within the app, you provide us with personal information that includes your name and, when not using single sign-on, an email address and a password. For example, if you use Google single sign-on, you authorize Valera Screens to create an account that is identified with your Google credentials and, in this case, you do not need to create a new password since you will authenticate yourself using your Google credentials.
Even if you aren’t signed in to a Valera Screens Account, you might choose to provide us with information — like an email address to receive updates about our services.
When you upload content such as videos, photos, and audio for use within the services, we collect that content within your account so that you may access it.
We also collect comments you make on videos, be they your own or those that others have shared with you.
We use payment processors such as Stripe and PayPal to process your online payments. The payment data required to process the financial transaction resides on the servers of the payment processors, and is not on our servers.
We collect information about browsers and devices you use to access Valera Screens services, which helps us troubleshoot and make improvements to our services.
We collect this information when a service on your device contacts our servers — for example, when you install a Valera Screens app on your mobile device or when you connect to our services through your browser.
When you visit a website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Some types of cookies are required for Valera Screens to provide a functional site or services, other types of cookies are designed to enhance our site or services. You can choose to accept or refuse the cookies that are not strictly necessary.
We collect information about your activity when using our services. We process this information to provide you with service, to maintain a reliable quality of service, and to provide you with improved services.
Activity that we collect may include:
We do not sell any information that we collect about you or your activity. We do not share personally identifiable activity information with trusted third parties unless you provide your consent or provide such information when interacting with a third party form.
When we track anonymously, we use methods so that any tracking is not identified with you and is aggregated and processed in an anonymous manner.
We collect information about your location when you use our services, which helps us offer features that may be localized by knowing the originating country of an IP address. This location information also helps us prevent harm and fraud, comply with law, serve the public interest, and keep Valera Screens safe and welcoming for everyone.
We use various technologies to collect and store information, including cookies, pixel tags, local storage, such as browser web storage or application data caches, databases, and server logs.
We use information we collect, like your email address, to interact with you directly. For example, we may send you notifications about product updates, including new features, video tutorials, newsletters, special offers, and periodic tips to help you get the most out of the services. And if you contact Valera Screens, we’ll keep a record of your request in order to help solve any issues you might be facing.
We use your information to deliver our services, like processing the terms you search for in order to return content that you can use in your creations, or by suggesting related content to help you improve your creative process.
We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. And we use your information to make improvements to our services — for example, understanding which features are most commonly used so that we can improve the manner in which you are able to access and use those features for a better user experience.
When you have issues or problems using our services, and you ask us to help troubleshoot those issues you report, we will analyze crash reports and usage characteristics of your account to help provide you with the best support.
We use the information we collect in our existing services to help us define and develop new services.
We use the information we collect in our existing services to personalize and customize the user experience for you. For example, if we collect the type of content that you search for in our library of content, and you mark content as Favorite, we might return search results that are similar to content that you have previously marked as Favorite.
We use data for analytics and measurement to understand how our services are used. For example, we analyze data about the features that you use to optimize product design. We use a variety of tools to do this, including Google Analytics.
When you visit our website, if you consent, we will collect information about your interests on our website and share limited, non-personally identifiable data with trusted partners such as Facebook. This sharing will help us personalize any Valera Screens ads we may present on other services (for example, Facebook). You manage your consent through the cookie bar on our website.
You have the final say about managing your privacy across our services. At any time, you can login to your account and use the controls provided in "Account settings" to limit the information we collect about you or how we use it. You can also choose to deactivate your Valera Screens account. If you have any questions, please feel free to contact us.
You control the personal data you share with us. You can access or rectify this data at any time. You can also deactivate your account. We provide you with tools to restrict or withdraw consent where applicable for the use of data that you have provided to Valera Screens. At your request we make the data you shared through our services portable and provide easy ways for you to contact us.
If you have registered an account on Valera Screens, contact us and we can correct, delete, or modify the personal data you provided to us and that is associated with your account. You can contact us at support@streamvalera.com.
If you have initiated the process with us to sign up for service within the European Union, but have not completed the sign up process, we retain your personal data on our servers for up to 24 hours. In non-EU locations, in this situation, we will retain data for up to 60 days.
Once you complete the sign up process and we create an account to provide you with with service, we will store your data for as long as you are entitled to receive service from us.
If the service that you are receiving from us is free of charge (for example, a free plan or a trial) and the service has expired or you have been inactive on the service for four months, we will deem the free service to be abandoned by you, and will cancel the service and delete data you have uploaded or created (some examples are your uploaded content, finished videos, projects). Some personally identifiable data–for example, usage tracking–persists unless you request deletion by invoking your right to be forgotten.
When you delete any type of account to discontinue service, data is deleted after a short grace period following account deletion. If you choose to exercise your right to be forgotten when deleting your account or terminating service, your Data is immediately deleted.
To manage your privacy settings and other account features, please contact us at support@streamvalera.com.
